Introduction
If you are starting your career in ServiceNow, you might feel confused in the beginning — which certification to choose, what modules to learn first, how the platform works, and how to get a job in this field. Many beginners feel the same because ServiceNow has many modules and features.
The good news is that ServiceNow is one of the fastest-growing platforms, and companies are hiring freshers and trainees in large numbers.
In this blog, you will learn the complete 2025 ServiceNow Certification Guide, including the roadmap, modules, salary details, important skills, job roles, and interview questions. By the end, you will have a clear path to learning and certification.
What is ServiceNow?
ServiceNow is a cloud-based platform used by companies to automate and manage IT workflows, business processes, and services. It helps organizations reduce manual work and improve efficiency.
Why companies use ServiceNow?
- Easy automation
- Centralized workflows
- Faster IT operations
- Better customer experience
- Supports ITSM, ITOM, HRSD, Security Ops, and more
- Saves time and reduces errors
ServiceNow is used by almost every large enterprise globally.
Why ServiceNow Career is in High Demand (2025)
- More companies are adopting digital workflows
- ServiceNow skills are rare → high job demand
- Freshers can get jobs with training
- Salary growth is very strong
- Companies want certified professionals
ServiceNow has become one of the top-paying cloud & ITSM careers in 2025.
What is ServiceNow Certification?
ServiceNow certification validates your platform knowledge and proves your ability to work professionally on ServiceNow.
Popular ServiceNow Certifications
- Certified System Administrator (CSA) — Best for beginners
- Certified Application Developer (CAD)
- ITSM Implementation Specialist
- HRSD Implementation Specialist
- CMDB Fundamentals
Best certification for beginners:
Certified System Administrator (CSA)
ServiceNow Certification Cost
- CSA Exam: ~$150 USD (₹12,500 approx)
- Sometimes free retakes available via promotions
Exam Format
- 60 MCQs
- 90 minutes
- Passing score: ~70%
ServiceNow Certification Roadmap (Beginner → Expert)
Step 1: Learn ServiceNow Basics
- Platform overview
- Navigation
- Tables and records
- Lists and forms
- Basic configurations
Step 2: Learn Core Modules
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- CMDB
- Asset Management
- Knowledge Management
Step 3: Hands-on Practice
Use a free ServiceNow Developer Instance to practice:
- Create tables
- Configure forms
- Build catalog items
- Run workflows
- Write simple scripts
Step 4: Build Mini Projects
- Laptop request workflow
- Ticketing system
- Approval-based catalog item
- Knowledge article management
Step 5: Mock Tests
Practice 5–10 mock tests before the exam.
Step 6: Attempt CSA Certification
When you score 70%+ consistently in practice exams.
ServiceNow Modules Explained (Simple Breakdown)
Incident Management
Handles user issues and restores service quickly.
Problem Management
Root cause analysis and prevention of recurring issues.
Change Management
Manages updates and deployments safely.
Service Catalog
Provides service request options (like laptop request).
CMDB
Database of all IT assets and their relationships.
Asset Management
Tracks hardware and software assets.
Knowledge Management
Stores documented solutions and FAQs.
HRSD
Manages HR workflows like onboarding and employee requests.
Skills Required for ServiceNow Certification (2025)
Technical Skills
- Basic IT knowledge
- Understanding workflows
- JavaScript basics
- ITIL fundamentals
- Database understanding
Soft Skills
- Communication
- Documentation
- Problem-solving
Platform Skills
- Forms & lists
- Catalog creation
- Roles & permissions
- Workflows
- CMDB basics
ServiceNow Salary in India (2025)
| Experience | Salary Range |
|---|---|
| 0–1 years | ₹4.5L – ₹7L |
| 1–3 years | ₹7L – ₹12L |
| 3–5 years | ₹12L – ₹20L |
| 5+ years | ₹20L – ₹30L+ |
In the USA, ServiceNow professionals earn $95,000 – $140,000+ annually.
ServiceNow Job Roles (2025)
- ServiceNow Administrator
- ServiceNow Developer
- ServiceNow Functional Consultant
- ServiceNow Business Analyst
- Platform Engineer
- ITSM Consultant
- HRSD Consultant
ServiceNow Interview Questions (With Simple Answers)
Q1. What is ServiceNow used for?
To automate workflows and improve service delivery.
Q2. What is an Incident?
An issue that affects service and needs resolution.
Q3. What is CMDB?
A database that stores configuration items and their relationships.
Q4. What is a Catalog Item?
A service request item (like laptop request).
Q5. Which scripting language is used in ServiceNow?
JavaScript.
How to Prepare for ServiceNow Certification
- Learn basics using Now Learning
- Practice daily in developer instance
- Understand ITSM processes
- Make small projects
- Take mock exams
- Revise key terms and modules
Conclusion
ServiceNow is one of the best career options for beginners in 2025. With the right certification, hands-on practice, and project experience, you can become job-ready quickly. Start with CSA, learn core modules, practise in the developer instance, and follow a structured roadmap.
If you want hands-on training and placement support, MTJ Job Solutions can guide you with a complete ServiceNow learning path.